Terms of delivery and payment for online orders

Delivery area:

Our vouchers and tickets are sent by registered mail within the EU, unless otherwise stated.

Delivery costs:

Please note that there is a delivery fee of € 5.00 for deliveries in Austria with Österreichische Post AG.

Delivery time:

The vouchers or tickets will be made ready for dispatch on the next working day after receipt of your order with a positive confirmation of payment and handed over to the shipping company. Within Austria, the delivery by the shipping company usually takes 1-2 working days, in other EU countries this may take longer.

If you do not receive your delivery within a reasonable period of time, please inform us at office@wiener-rathauskeller.at, we will immediately investigate our shipping partner and inform you accordingly.

Payment modalities:

You have the option of placing the order with a credit card, debit card, instant bank transfer or PayPal.

Conclusion of contract:

The contract for the purchase of the vouchers or tickets is only concluded if the ordering process has been completed before the payment process has been positively completed. If you have previously canceled the order, the order will be canceled immediately and no data will be saved from you.


The statutory warranty conditions apply.